Shipping policy

Our store processes orders within 24-72 hours and delivers within 6-15 days, with all shipments tracked for your convenience. We accept refund requests within 30 days of the delivery date. Please contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Naturuva
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 17029933
info@naturuva.com

Please note that orders can only be cancelled within the first hour after they are placed. After this time, our team will have already processed the order, registered it in our system and with the carrier, purchased the shipping label, and prepared the package for dispatch.